PECB ISO-9001-Lead-Auditor Examsfragen, ISO-9001-Lead-Auditor Zertifizierungsfragen

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PECB ISO-9001-Lead-Auditor Prüfungsplan:

Thema	Einzelheiten
Thema 1	Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
Thema 2	Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.
Thema 3	Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
Thema 4	Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.
Thema 5	Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
Thema 6	Managing an ISO 9001 audit program: This topic evaluates your abilities to establish and managing a QMS audit program.

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PECB ISO-9001-Lead-Auditor Zertifizierungsfragen & ISO-9001-Lead-Auditor Lernhilfe

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PECB QMS ISO 9001:2015 Lead Auditor Exam ISO-9001-Lead-Auditor Prüfungsfragen mit Lösungen (Q56-Q61):

56. Frage
Which two of the following statements related to Stage 1 of an initial certification audit against ISO 9001:2015 are true?

A. Verifies the compliance with legal requirements
B. Verifies the degrees of customer satisfaction
C. Reviews the client's management system documented information
D. During the Stage 1 audit, the audit team:
E. Reviews the processes with high level of risk
F. Evaluates the conditions of all sites
G. Evaluates the results of the last management review

Antwort: C,E

Begründung:
* Reviews the client's management system documented information: This activity involves checking the documentation of the quality management system, such as the quality policy, the quality objectives, the scope, the processes, and the procedures, to ensure that they meet the requirements of ISO 9001:2015123. The audit team also evaluates the client's understanding and implementation of the standard, and identifies any gaps or nonconformities that need to be addressed before the Stage 2 audit123.
*Reviews the processes with high level of risk: This activity involves assessing the processes that have a significant impact on the quality of the products or services, or that pose a high risk of nonconformity or customer dissatisfaction123. The audit team also verifies the client's risk management approach, and evaluates the effectiveness of the controls and actions taken to mitigate the risks123.
The other options are not statements that are true for the Stage 1 audit, according to the web search results from my internal tool. They may be related to other stages or types of audits, but they are not the focus of the Stage 1 audit.
Therefore, the correct answer is D and G.
References: 1: ISO 9001 Certification Audits | Stage 1 and Stage 2 - 9001. Simplified 2: Stage 1 of your Audit
| NQA Blog 3: Getting Certified to ISO 9001 - the Stage 1 Audit

57. Frage
When monitoring customer perceptions, which analysis is helpful to use?

A. Market-share analysis
B. Competitive benchmarking
C. Gap analysis
D. PEST analysis

Antwort: C

Begründung:
Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015 requires organizations to measure and monitor customer perceptions to determine whether customer requirements are being met.
Clause Reference:
* Clause 9.1.2 - Customer Satisfaction states that organizations must monitor customer perceptions using relevant methods such as customer surveys, feedback forms, and complaint analysis.
* One of the most effective ways to do this is gap analysis, which identifies differences between customer expectations and actual service or product performance.
Why is the Correct Answer C?
* Gap analysis helps determine discrepancies between current performance and customer expectations, allowing organizations to improve quality.
* It is a standard quality improvement tool used to assess customer satisfaction.
Why are the Other Options Incorrect?
* A (PEST analysis) # Focuses on external macroeconomic factors (Political, Economic, Social, Technological) rather than customer satisfaction.
* B (Market-share analysis) # Examines business performance relative to competitors, not customer perceptions.
* D (Competitive benchmarking) # Involves comparing processes with competitors but does not directly monitor customer perceptions.
Reference:
ISO 9001:2015, Clause 9.1.2 - Customer Satisfaction

58. Frage
Scenario 7: POLKA is a car manufacturing company based in Stockholm, Sweden. The company has around 14,000 employees working in different sectors which help with the design, painting, assembling, and test drives of the final product. The company is widely known for its qualitative products and affordable prices. In order to retain their reputation, POLKA implemented a quality management system (QMS) based on ISO 9001.
Before applying for certification, the company decided to conduct an internal audit to check whether there are any nonconformities in their QMS and if the requirements of ISO 9001 are being fulfilled.
The top management appointed Sean, the internal auditor, as the team leader of the internal audit team. Sean required from the top management to have unrestricted access to the employees and executives of POLKA and to the documented information. Furthermore, Sean required to establish a team with a large number of auditors, considering the size and the complexity of the organization. The top management of POLKA agreed with Sean's requirements.
The top management, in cooperation with Sean, assigned 10 more employees to the audit team.
Following that. Sean planned the audit activities and assigned the roles and responsibilities to each auditor. They began by interviewing employees of different manufacturing departments to check whether they are aware of the process of the QMS implementation. While conducting these activities, one of the auditors asked Sean for permission to audit the department in which he worked on a daily basis, as he was very familiar with the processes of the department.
Along the way, the teams findings showed that the staff were trained, documented information was updated, and the QMS fulfilled the requirements of ISO 9001. The internal audit took three weeks to complete, and on the last week the audit team held a final meeting The team shared their results and together drafted the audit report This report was submitted to the top management of the company. The report was maintained as documented information, and was available to the relevant interested parties.
Based on the scenario above, answer the following question:
Sean requested unrestricted access to the employees, executives, and documented information of POLKA. Is this in accordance with audit best practices?

A. No, such requests are acceptable only if a third-party audit is being conducted
B. Yes, but the internal auditor should make such a request to the CEO directly as only the CEO of the company can approve such a request
C. Yes, unrestricted access for the internal auditor should be provided by the company

Antwort: C

Begründung:
Comprehensive and Detailed In-Depth Explanation:According to ISO 19011:2018, Clause 5.3.2 (Access to Information), internal auditors must have unrestricted access to:
* Employees and executives for interviews and observations.
* Documented information to verify compliance with ISO 9001.
This ensures a transparent and objective audit process. The CEO's approval (B) is not required unless restricted information is involved.

59. Frage
XYZ Corporation is an organisation that employs 100 people. As the audit team leader, you conduct a certification audit at Stage 1. When reviewing the quality management system (QMS), you find that the objectives have been defined by an external consultant using those of a competitor, but nothing is documented. The Quality Manager complains that this has created a lot of resistance to the QMS, and the Chief Executive is asking questions about how much it will cost.
Which two options describe the circumstances in which you could raise a nonconformity against clause 6.2 of ISO 9001?

A. The consultant has not interpreted ISO 9001 correctly.
B. Quality objectives were not established in alignment with the organisation's quality policy.
C. Quality objectives are not being implemented by the organisations' personnel.
D. Establishing quality objectives did not include top management.
E. Quality objectives are not maintained as documented information.
F. The organisation cannot afford to undertake quality objectives all at once.

Antwort: B,E

Begründung:
According to ISO 9001:2015, clause 6.2.1, the organization is required to establish quality objectives at relevant functions, levels, and processes for the quality management system (QMS). The quality objectives must be consistent with the quality policy, measurable, monitored, communicated, and updated as appropriate.
The organization is also required to maintain documented information on the quality objectives, as per clause
7.5.1.
Therefore, in the scenario given, the quality objectives defined by the external consultant are not in alignment with the organization's quality policy, as they are based on those of a competitor, rather than the organization' s own purpose, strategic direction, and customer requirements. This creates a mismatch between the organization's vision and goals, and the quality objectives that are supposed to guide and measure the QMS performance. Moreover, the quality objectives are not maintained as documented information, which makes it difficult to communicate, monitor, and update them, as well as to demonstrate evidence of their implementation and achievement.
Hence, the circumstances in which a nonconformity against clause 6.2 of ISO 9001 could be raised are B and C, as they indicate a failure to comply with the requirements of clause 6.2.1. The other options are either irrelevant or not directly related to clause 6.2, as they do not pertain to the establishment and documentation of quality objectives.
References:
ISO 9001:2015(en), Quality management systems - Requirements, clause 6.2.1 and 7.5.1 ISO 19011:2018(en), Guidelines for auditing management systems, clause 6.4.4 and 6.7.2 ISO 9001 Lead Auditor Training Course | IRCA Certified | BSI, section "Learning objectives" ISO 9001 Lead Auditor Course Material | 3FOLD Education Centre, module 5 and 6

60. Frage
An organization has decided to implement a QMS based on ISO 9001. What should they consider when determining internal issues?

A. The expectations of suppliers
B. The competitive environment
C. Knowledge
D. The social and economic environments

Antwort: C

Begründung:
Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015 requires organizations to assess both internal and external issues that could impact the effectiveness of their Quality Management System (QMS).
Clause Reference:
* Clause 4.1 - Understanding the Organization and Its Context states that organizations must determine external and internal issues that affect their ability to achieve intended results.
* Internal issues include:
* Knowledge within the organization (documented or undocumented)
* Organizational culture
* Resource availability
* Technological advancements
* Infrastructure and capabilities
Why is the Correct Answer C?
* Knowledge (Clause 7.1.6) is a critical internal factor that directly affects the implementation and maintenance of a QMS.
* Organizations must identify, maintain, and make available the necessary knowledge to achieve quality objectives and meet customer requirements.
Why are the Other Options Incorrect?
* A (Social and economic environments) # These are considered external issues rather than internal.
* B (Competitive environment) # Competition is external, not an internal issue affecting the QMS.
* D (Expectations of suppliers) # Supplier expectations relate to external interested parties, covered under Clause 4.2 (Understanding the Needs and Expectations of Interested Parties).
Reference:
ISO 9001:2015, Clause 4.1 - Understanding the Organization and Its Context ISO 9001:2015, Clause 7.1.6 - Organizational Knowledge

61. Frage
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